The National Communication Authority (NCA) has granted the four telecom operators in the country a waiver to send emergency communication on covid-19 to their subscribers.
The NCA is also working with MTN, AirtelTigo, Vodafone and Glo to ensure that subscribers call the covid-19 emergency numbers at no cost.
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The authority said in a statement “all mobile network operators have therefore been directed to ensure that they only send emergency communications provided by the Ghana Health Service to their subscribers.”
“This will be in the form of text messages from the sender ID Covid19GH. The NCA is also working with the mobile network operators and the National Emergency Communications Centre to route all calls placed to the covid-19 emergency numbers at no cost to the public through the existing emergency number 112.”
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The statement added “the pubic is advised to refer all emergencies including those related to covid-19 to the National Emergency Number 112. Calls to this number are free and can be made even though the caller has no airtime.”